SOFT SKILLS TRAININGS

Programmes List

• Effective Communication Skills

• Advanced Presentation Skills

• Public Speaking & Confidence Building

• Active Listening Skills

• Business Writing & Email Etiquette

• Professional Telephone Skills

• Cross-Cultural Communication

• Non-Verbal Communication & Body Language

• Storytelling for Impact

• Persuasive Communication

• Building High-Performing Teams

• Teamwork & Collaboration Skills

• Interdepartmental Communication

• Collaboration in Virtual Teams

• Problem-Solving in Teams

• Managing Difficult Team Dynamics

• Team Motivation & Engagement

• Peer Coaching & Support

• Cross-Functional Team Collaboration

• Collaborative Decision Making

• Effective Communication Skills

• Advanced Presentation Skills

• Public Speaking & Confidence Building

• Active Listening Skills

• Business Writing & Email Etiquette

• Professional Telephone Skills

• Cross-Cultural Communication

• Non-Verbal Communication & Body Language

• Storytelling for Impact

• Persuasive Communication

• Leadership Essentials

• Team Leadership & Supervision

• Coaching & Mentoring Skills

• Emotional Intelligence (EQ) at Work

• Conflict Resolution & Negotiation Skills

• Building Trust & Rapport

• Decision Making for Leaders

• Strategic Thinking & Planning

• Performance Management & Appraisals

• Critical Thinking for Leaders

• Influencing & Persuasion Skills

• Customer Service Excellence

• Handling Difficult Customers

• Client Relationship Management

• Complaint Handling & Service Recovery

• Customer-Centric Mindset

• Service Etiquette & Professionalism

• Telephone & Virtual Customer Service

• Managing Expectations & Feedback

• Building Long-Term Client Relationships

• Personal Branding for Service Excellence

• Conflict Resolution for Customer-Facing Roles

• Workplace Ethics & Integrity

• Professional Conduct & Behaviour

• Diversity, Equity & Inclusion Awareness

• Cultural Sensitivity in the Workplace

• Workplace Etiquette & Manners

• Personal Effectiveness in the Workplace

• Ethics & Compliance Awareness

• Professionalism in Hybrid Work Environments

• Social Responsibility & Work Ethics

• Building Credibility & Trust

• Accountability & Responsibility in the Workplace